frequently asked questions
shipping & order status
returns & exchanges
replacement straps & hardware
If the style is still available, we can provide replacement straps for products that have a detachable strap, missing or lost screws from the turn toggle or missing or lost buckles, at no extra charge. We cannot provide alternate straps for bags.
Please contact Customer Service at 800.628.0321 for assistance with your replacement components. If available, it can take up to 3 weeks for the replacement items to be received.
Note: For replacement straps, we will try to match the same strap but there can be a difference in the width of the strap.