customer service FAQ

what is your return policy?

Unused merchandise will be eligible for a full refund within 60 days of date of purchase. Merchandise eligible for returns may be returned free of charge by using the prepaid return label that is included in your original package. Learn more.

how can I check the status of my order?

You can sign in to your account to view order history, tracking information, and information about past orders at baggallini.com 24 hours a day.

how long does it take to process a return?

Please allow up to 4 weeks for a credit to appear on your original form of payment.

how can I get a replacement strap for my baggallini product?

If the style is still available, we can provide replacement straps. Learn more.

is there a warranty on baggallini products?

baggallini offers a 1 year manufacturer’s warranty on all merchandise from the date of purchase. Learn more about the warranty.

does baggallini have a print catalog?

No, baggallini does not currently have a print catalog. We introduce new seasonal product twice a year – in the Spring and Fall.

does baggallini ship internationally?

No, we do not currently ship outside the United States on baggallini.com. We have stores in Canada. Please find a retail store in Canada using the store locator.